Need help with making your payment?

If you have a mortgage with us and would like to make a payment, set up auto-payments, or have a general inquiry, please contact the following organizations:

For Conventional Loans:

  • Servicer Name:
LoanCare acting on behalf of Arc Home LLC
  • Website:
www.archomeloans.myloancare.com
  • Customer Service:
(855)-876-9205
  • Payoff Requests:
Fax to (866)-926-5496 or email Customerservice@selenefinance.com
 
 

For Government FHA or VA Loans Or USDA Loans

  • Servicer Name:
Selene Finance LP acting on behalf of Arc Home LLC
  • Website:
www.selenefinance.com/CustomerAssistance.aspx
  • Customer Service:
(877)-735-3637
  • Payoff Requests:
Fax to (866)-926-5496 or email Customerservice@selenefinance.com

 

 

Legal Notice for Texas Borrowers:

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENTS WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.