Need help with Payment Servicing?

If you have a mortgage with us and would like to make a payment, set up auto-payments, or have a general inquiry, please contact the following organizations:

For Conventional Loans:

  • Servicer Name:                WEI ArcHome Loans
  • Website:                            www.archomeloans.myloancare.com
  • Customer Service:           (855)876-9205

 

For Government FHA or VA Loans:

  • Servicer Name:                Selene Finance LP acting on behalf of WEI ArcHome Loans
  • Website:                            www.selenefinance.com/CustomerAssistance.aspx
  • Customer Service:           (877)735-3637

Contact Us

WEI Mortgage LLC is a wholly owned subsidiary of Arc Home LLC

Corporate Office

844-851-3600 ext. 1
WEI Mortgage LLC
2010 Corporate Ridge,Suite 750
McLean, VA 22102

Correspondent/Wholesale

215-360-3842
4000 Midlantic Drive, Suite 102
Mt. Laurel, NJ 08054
Attn: John Douglas

Warehouse

844-851-3600 ext. 2
4000 Midlantic Drive, Suite 102
Mt. Laurel, NJ 08054
Attn: Jeff Doulong

Lock Desk

215-360-3737
4000 Midlantic Drive, Suite 102
Mt. Laurel, NJ 08054
archomelockdesk@archomeloans.com

Correspondent Pipeline

844-851-3600 ext. 3
4000 Midlantic Drive, Suite 102
Mt. Laurel, NJ 08054
Attn: Judy Ellis

Verification Of Mortgage Requests

Conventional Loans Fax To:
855-629-2607
FHA / VA Fax To:
866-926-5496

Consumer Customer Inquiries

For Conventional Loans, Call LoanCare:
855-876-9205
For FHA / VA, Call Selene:
877-735-3637


Legal Notice for Texas Borrowers:

CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A MORTGAGE BANKER OR A LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENTS WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550. THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED MORTGAGE BANKER RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV.